Report a Complaint and Status of Incident

At Kutch Property, we take your concerns seriously and are committed to resolving any issues you may encounter as quickly as possible. If you experience a problem related to a property listing, transaction, service, or any aspect of our platform, we encourage you to report the issue immediately. We are here to assist you and ensure that your experience with us is smooth and satisfactory.

1. How to Report a Complaint

If you wish to report a complaint or an issue, please follow these simple steps:

• Step 1: Identify the Issue

  • Be clear about the problem you're experiencing. It could be related to a property listing, an incorrect charge, a technical issue with the website, or an issue with the property management process.
  • Please include as much detail as possible, including dates, descriptions, and any relevant information to help us understand the situation.
     
• Step 2: Contact Our Support Team
  • You can report your complaint by reaching out to our customer support team through the following methods:
    • Email: Send your complaint to [support@propertykutch.com] with the subject line "Complaint Report".
    • Online Form: Use our "Report an Issue" form available on our website(https://propertykutch.com/complaint). Simply fill in your details, select the nature of your complaint, and describe the issue in the provided space.
    • Phone: Call us at +91-9898818447, and our customer service team will be happy to assist you.
       
• Step 3: Acknowledge Your Complaint
  • After receiving your complaint, you will receive an acknowledgment from our team within [24-48 hours] confirming that your issue has been logged and is being reviewed.
     

2. What to Include in Your Complaint

To help us resolve your issue efficiently, please ensure you provide the following details when submitting your complaint:

• Personal Information: Your full name, contact details, and account information (if applicable).
   
• Details of the Issue: A clear description of the problem, including dates, locations, and any relevant documents (such as receipts, screenshots, or contract agreements).
   
• Actions Taken: Let us know if you’ve already tried to resolve the issue on your own, including any steps you’ve taken or communication you've had with others.
   
• Desired Resolution: Describe how you would like us to address the issue, whether it be a refund, a property update, or another form of resolution.
   

3. Status of Incident

We understand that timely updates are important when you're dealing with an issue. Here's how we track and update you on the status of your complaint:

• Initial Review: Once your complaint is received, our team will conduct an initial review to assess the nature of the issue. You will be informed of this review within [24-48 hours].
   
• Investigation Process: After the initial review, if further investigation is required, our team will work to gather all necessary information to understand the situation fully. We may reach out to you for additional details or clarification.
   
• Resolution and Outcome: We aim to resolve most issues within [7-14 days], depending on the complexity of the matter. Once a resolution is found, you will be notified of the outcome, along with any next steps.
   
• Real-Time Updates: Throughout the process, you will receive periodic updates on the status of your complaint via email or phone. If necessary, you can always contact us for an update on the progress of your case.
   

4. Escalation Process

If you feel that your complaint has not been addressed satisfactorily or requires further escalation, we offer the following steps:

• Escalate to a Senior Representative: If you’re not satisfied with the initial resolution, you can request to have your issue escalated to a senior customer service representative or a manager for further review.
   
• Formal Dispute Resolution: If the matter remains unresolved, we can explore alternative dispute resolution methods, such as mediation, to help reach a fair solution for both parties.
   

5. Our Commitment to Resolving Issues

At Kutch Property, we are dedicated to resolving all complaints and incidents fairly and efficiently. Our goal is to ensure that our customers are fully satisfied with the services provided and that any problems are addressed promptly. Your feedback is valuable, and we use it to continually improve our services.

6. Contact Us for Support

If you need assistance with submitting a complaint or want more information on the status of an ongoing issue, please do not hesitate to contact our support team:

• Email: [support@propertykutch.com]
• Phone: +91-9898818447
• Live Chat: Available on our website (click the chat icon at the bottom right corner)

We are here to help and will do everything we can to resolve your complaint swiftly and fairly.

Thank you for bringing your concerns to our attention. Your satisfaction is our priority!